Refund and Return Policy – Men’s Suits
1. Policy Overview
We value your experience with our men’s suits and aim to provide peace of mind through a clear, reasonable refund and return process. This policy sets out all requirements, time limits, application steps, and after‑sales service details. Please read this page carefully before making a purchase or submitting a request.
2. Return Application Instructions
If you wish to return a suit after receiving it, you must submit your return request within 30 calendar days from the date of delivery. Requests received after this period will not be accepted.
When submitting your request, please provide your order number, the reason for return, and any supporting photos (if applicable). All information must be truthful, accurate, and complete – this helps us verify your eligibility quickly and process your request without unnecessary delays.
3. Product Return Requirements
Returned suits must be in a condition suitable for inspection. Please return the item with all original packaging, tags, accessories, and any included materials. The suit must not have been worn, washed, altered, or damaged after delivery. Any stains, odours, or signs of excessive use may render the item ineligible for return.
4. Return Address
Please ship eligible return items to the following address:
610 DRYER AVE, DAPHNE, AL, 36526
We strongly recommend completing the return application process and obtaining our confirmation before shipping, so that we can track your return and avoid delays caused by missing information.
5. Refund Application Instructions
Once we receive your return request and the physical item, we will verify all details. Refunds will only be issued for orders that comply with this policy. Please ensure that the returned item meets all condition requirements to facilitate a smooth refund process.
6. Refund Processing Timeline
After we receive the returned suit at our warehouse, we will inspect its condition and verify the order details. This inspection and refund approval process will be completed within 3 business days from the date of receipt.
Once approved, we will initiate the refund through your original payment method. The actual time for the refund to appear in your account depends on your bank or payment provider – it may take additional days (typically 2–5 business days) for the transaction to settle. We recommend checking your account status directly via your payment channel for the most accurate timing.
7. Responsibility for Return Shipping
You are responsible for the cost and arrangement of return shipping. Please choose a reliable shipping method with tracking and retain the tracking number and receipt. Ensure the package is securely sealed to prevent damage during transit – we are not liable for items lost or damaged on the way back to us.
8. Information Regarding Exchanges
If you wish to exchange a suit for a different size or colour, please submit an exchange request through the same procedure. Exchange requests are subject to stock availability and the returned item must pass our quality inspection. We will process exchanges as quickly as possible, and any price differences will be handled separately.
9. Important Notes for Users
Before purchasing, we encourage you to review the product details, size chart, and fabric information carefully to choose the right suit for your needs.
When requesting a return or refund, always follow the steps outlined in this policy. Providing accurate information and returning items in original condition within the 30‑day window will help expedite your request.
10. Return Eligibility Standards (Summary)
To be eligible for a return:
- The return request must be submitted within 30 days of delivery.
- The suit must be unworn, unwashed, unaltered, and undamaged.
- All tags, packaging, and accessories must be intact and included.
- The item must be returned to our address within a reasonable timeframe after the request is approved (we recommend shipping within 7 days of approval to avoid transit delays).
Returns that do not meet these basic condition requirements may be refused. We reserve the right to reject a return if the item shows signs of use or if the request is submitted after the 30‑day period.
By submitting a return or refund request, you acknowledge and accept all the terms and conditions set forth in this policy.